Terms and Conditions (T&C) 

Provider:

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Florian Arreola Becerra 
Abbentorswallstr. 49, 28195 Bremen
Email: florian@truegrowth.life 
VAT ID: DE427140334

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Scope

 

These Terms apply to all services and programs offered by the provider, including but not limited to individual sessions, coaching & metoring programs, and retainers. The specific scope of services is defined on the respective product or checkout page and is binding.

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1. Services

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We provide coaching services focused on clarity, self-leadership, focus, stress competence, and execution.
No psychotherapy, medical, legal, or financial advisory is provided.

Services are delivered online at scheduled times. Digital materials (e.g., worksheets or frameworks) may be provided electronically.

The specific scope, format, and duration of services are defined on the respective product or checkout page and are binding.

The provider may adapt formats, structures, or delivery methods where necessary, provided the overall service outcome remains unaffected.

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2. Conclusion of Contract

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Listings on the website/payment link are non-binding. By completing checkout (Stripe payment link) or written confirmation, the client makes a binding offer. The contract is concluded upon our order confirmation email.

 

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3. Pricing, Taxes, Invoicing

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All prices are subject to statutory VAT (currently 19%) and will be shown accordingly at checkout and on invoices.

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4. Payment & Due Dates

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Payments are processed via Stripe (cards, Apple/Google Pay, and SEPA Direct Debit where applicable).
Unless otherwise agreed, payments are due upon invoicing and must be completed before the start of the service.
Individual payment arrangements (e.g., instalments) may be agreed in writing.

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5. Scheduling, Rescheduling, No-show

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Rescheduling is free up to 24 hours before the session. If rescheduled later or in case of no-show, the service counts as rendered; no refund. If we must cancel for good cause (e.g., illness), we provide a replacement date.

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6. Consumer Right of Withdrawal (EU)

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Withdrawal information:
Consumers have the right to withdraw from this contract within 14 days of conclusion without giving any reason. To exercise the right, send a clear statement (e.g., email) to: Florian Arreola Becerra, email: florian@truegrowth.life. The deadline is met if you send the notice before the period expires.

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Effects of withdrawal:
We reimburse all payments received within 14 days of receiving the withdrawal notice, using the same payment method unless agreed otherwise.

Early expiry:
The right of withdrawal expires early once the service has been fully performed, provided you explicitly requested performance to begin during the cooling-off period and acknowledged that you would lose the right upon full performance.

Partial performance:
If the consumer has expressly requested that the service begin during the withdrawal period, and the service has already partially been performed, the consumer shall pay an amount proportionate to the services already provided.
The proportion shall be based on the extent of the services delivered in relation to the total agreed scope.

 

Model withdrawal form:
Email with subject “Withdrawal”, including product, order date, and your name/address.​​

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7. SEPA Direct Debit & Instalments (via Stripe)

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If you choose SEPA Direct Debit or instalments, the mandate is granted in Stripe checkout (mandate text provided by Stripe).
Pre-notification: We announce each debit at least 3 calendar days before due date by email, stating amount, due date, mandate reference, and creditor ID ([Your Creditor ID, e.g., DE…]). This shortened notice period is agreed upon with contract conclusion.
Due date: Instalments/subscriptions are monthly in advance, on [1st calendar day / purchase date] of each month.
Failed payments & retries: Up to 3 automatic retries; services may be postponed/suspended until payment is settled.
Chargeback fees: Client-caused chargeback fees are passed on.​

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8. Client Duties

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Active participation (exercises, reflection, implementation) is required. You remain responsible for your decisions and results; no guarantee of success. Coaching does not replace therapy.

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9. Confidentiality & Data Protection

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Session content is treated confidentially. Our Privacy Policy (website) applies.

Sessions will not be recorded without the prior consent of the client. If recordings are made, they are used solely for the agreed purpose and handled confidentially.

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10. Intellectual Property

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Digital materials are licensed for personal use only. Sharing, publication, or commercial use requires prior written consent.

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11. Liability

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Unlimited liability for intent and gross negligence and for injury to life, body, or health. For simple negligence, we are liable only for material contractual duties (cardinal obligations), limited to foreseeable, typical damages. No liability for indirect/consequential damages where permitted by law.

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12. Force Majeure

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Events beyond our control (platform outages, illness, power/network issues) suspend performance for the duration; sessions will be rescheduled.

 

13. Consumer Dispute Resolution (Germany)

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We are neither obliged nor willing to participate in dispute resolution before a consumer arbitration board (Section 36 VSBG).​

 

14. Online Dispute Resolution (EU)

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The EU ODR platform was discontinued on 20 July 2025.​

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15. Governing Law, Venue, Severability

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German law applies; mandatory consumer protection provisions of your habitual residence remain unaffected. Venue for merchants is our business seat. If any provision is invalid, the remainder remains effective.

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Version/Date: 26 March 2026