Terms and Conditions (T&C) 

Provider:

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Florian Arreola Becerra 
Abbentorswallstr. 49, 28195 Bremen
Email: florian@truegrowth.life 
VAT note: Under Germany’s Small Business Regulation (Section 19 UStG), no VAT is charged or shown on invoices.

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Scope

These Terms apply to all contracts for coaching services provided online (e.g., Zoom/Google Meet) to consumers (B2C) and business clients (B2B). Products include: Trial Session, Single Session, Founder Focus (program), and M2M Retainer.

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1. Services

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We provide coaching on clarity, self-leadership, focus, stress competence, and execution. No psychotherapy, medical, legal, or financial advisory.
Delivery is online at scheduled times. Digital materials (worksheets/frameworks) are provided electronically.
Service scope (as described on the product/checkout page is decisive):

• Trial Session: 1 × 60 min

• Single Session: 1 × 60 min

• Founder Focus (program): 12 sessions (60–75 min), up to 6 Power Calls (20 min; max. 1 per 2 sessions), worksheets/frameworks, short async check-ins (reply typically within 24–48 h on business days)

• M2M Retainer (monthly): 2 × 60 min 1:1, 1 × Power Call (20 min), 2 async check-ins/week (24–48 h), 1 review/month (≤30 min), priority <72 h

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2. Conclusion of Contract

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Listings on the website/payment link are non-binding. By completing checkout (Stripe payment link) or written confirmation, the client makes a binding offer. The contract is concluded upon our order confirmation email.

 

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3. Pricing, Taxes, Invoicing

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For consumers, we show final prices (end prices). No VAT is charged or displayed due to Section 19 UStG.
Invoices are provided electronically.

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4. Payment & Due Dates

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Payments are processed via Stripe (cards, Apple/Google Pay, and SEPA Direct Debit for subscriptions/instalments).
Due dates: Trial/Single/Founder Focus are due in advance; M2M renews monthly in advance.

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5. Scheduling, Rescheduling, No-show

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Rescheduling is free up to 24 hours before the session. If rescheduled later or in case of no-show, the service counts as rendered; no refund. If we must cancel for good cause (e.g., illness), we provide a replacement date.

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6. Consumer Right of Withdrawal (EU)

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Withdrawal information:
Consumers have the right to withdraw from this contract within 14 days of conclusion without giving any reason. To exercise the right, send a clear statement (e.g., email) to: Florian Arreola Becerra, email: florian@truegrowth.life. The deadline is met if you send the notice before the period expires.

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Effects of withdrawal:
We reimburse all payments received within 14 days of receiving the withdrawal notice, using the same payment method unless agreed otherwise.

Early expiry:
The right of withdrawal expires early once the service has been fully performed, provided you explicitly requested performance to begin during the cooling-off period and acknowledged that you would lose the right upon full performance.

Value compensation for partial performance:
If you explicitly requested service to begin during the 14-day period and then withdraw after performance has started, you must pay proportionate value compensation for the part already performed:
Value = (performed share / total service) × total price.
If the agreed total price is disproportionately high, the market value applies. Amounts already paid are set off; any remaining balance is payable, any credit is refunded.

Examples:

• Founder Focus (€2,400): withdrawal after 2 of 12 sessions ⇒ 2/12 × €2,400 = €400 value compensation.

• M2M €600/month: withdrawal after 1 of 2 sessions in the current month ⇒ 1/2 × €600 = €300 value compensation.

 

Model withdrawal form:
Email with subject “Withdrawal”, including product, order date, and your name/address.​

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7. Upgrade Incentive (optional)

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If you enroll in Founder Focus within 14 days after your Trial Session, a €180 credit will be applied to the program price. One-time, not combinable with other discounts, non-transferable.

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8. SEPA Direct Debit & Instalments (via Stripe)

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If you choose SEPA Direct Debit or instalments, the mandate is granted in Stripe checkout (mandate text provided by Stripe).
Pre-notification: We announce each debit at least 3 calendar days before due date by email, stating amount, due date, mandate reference, and creditor ID ([Your Creditor ID, e.g., DE…]). This shortened notice period is agreed upon with contract conclusion.
Due date: Instalments/subscriptions are monthly in advance, on [1st calendar day / purchase date] of each month.
Failed payments & retries: Up to 3 automatic retries; services may be postponed/suspended until payment is settled.
Chargeback fees: Client-caused chargeback fees are passed on.​

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9. Client Duties

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Active participation (exercises, reflection, implementation) is required. You remain responsible for your decisions and results; no guarantee of success. Coaching does not replace therapy.

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10. Confidentiality & Data Protection

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Session content is treated confidentially. Our Privacy Policy (website) applies.

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11. Intellectual Property

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Digital materials are licensed for personal use only. Sharing, publication, or commercial use requires prior written consent.

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12. Liability

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Unlimited liability for intent and gross negligence and for injury to life, body, or health. For simple negligence, we are liable only for material contractual duties (cardinal obligations), limited to foreseeable, typical damages. No liability for indirect/consequential damages where permitted by law.

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13. Force Majeure

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Events beyond our control (platform outages, illness, power/network issues) suspend performance for the duration; sessions will be rescheduled.

 

14. Consumer Dispute Resolution (Germany)

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We are neither obliged nor willing to participate in dispute resolution before a consumer arbitration board (Section 36 VSBG).​

 

15. Online Dispute Resolution (EU)

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The EU ODR platform was discontinued on 20 July 2025.​

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16. Governing Law, Venue, Severability

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German law applies; mandatory consumer protection provisions of your habitual residence remain unaffected. Venue for merchants is our business seat. If any provision is invalid, the remainder remains effective.

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Version/Date: 22 Oct 2025